Ion Insurance is here for you during this COVID-19 crisis. Our mission has never meant more than it does right now, and we remain committed to partnering with you to help you identify and achieve your financial goals. We are taking steps to assist you with some of the challenges you may be experiencing during this time. We will remain open for business. As it becomes necessary, our employees will be working remotely with no disruption to our service standards. Also, we recommend you sign up for our Customer Portal. Simply follow this link: 24/7 Customer Portal. 

Few people enjoy the unknown.
Fewer enjoy being involved in accidents.

Submit a Claim

If you’ve been involved in an accident and need to file a claim during regular business hours (Monday – Friday: 8:30am-5pm), please call us directly at 203.729.5261

For your convenience, you may also report your claim via the Ion Insurance Mobile App, where you can provide details of your incident and attach photos of the scene. By using the App, your claim is submitted directly to Ion Insurance and a representative will be in contact with you the next business day. Ion will handle reporting the claim information to your carrier on your behalf.

Download links for both Apple and Android are shown on this page.

Download Our Mobile App

Use our convenient App to submit and manage your claims 24/7/365.
Download the Ion Insurance App on the Google Play Store
Download the Ion Insurance App on the Apple App Store

24/7 Claims Service

To file a claim outside of our normal business hours, please contact your insurance company directly, by choosing from the list shown below. Each of the following insurance companies offer 24-hour service to report your claim.


If this is an emergency, please call 911.

24/7 Claims Centers Telephone Number Online Claim Reporting

CarrierClaim DepartmentAuto GlassRoadside Assistance
AM Trust 888.239.3909n/an/aOnline Claim
American Collectors888.450.8505888.450.8505888.450.8505Online Claim
ASI (American Strategic)866.274.5677866.274.5677866.274.5677Online Claim
Arbella800.272.3552800.272.3552800.272.3552Online Claim
Bunker Hill844.346.1225844.346.1226844.346.1225Online Claim
CNA 877.262.2727877.262.2727877.262.2727Online Claim
Central Insurance 888.263.2924800.988.9808888.263.2924Online Claim
Chubb800.252.4670800.252.4670800.252.4670n/a
Encompass800.588.7400800.588.7400800.588.7400n/a
Foremost800.527.3907800.274.7865800.527.3907Online Claim
Guard 888.639.2567n/ana/Online Claim
Hagerty800.385.0274800.385.0274800.385.0274Online Claim
Hanover 800.628.0250800.628.0250800.628.0250Online Claim
Harleysville800.892.8877800.892.8877855.399.5608Online Claim
Hartford 800.243.5860800.892.8484800.322.7789Online Claim
Hartford AARP877.805.9918800.892.8484800.322.7789Online Claim
Liberty Mutual Commercial Lines844.325.2467800.567.5568n/aOnline Claim
Liberty Mutual Personal Lines844.339.4413800.567.5568800.426.9898Online Claim
Main St America/National Grange877.425.2467800.887.5944877.425.2467Online Claim
Mapfre/Amerc. Commerce877.224.5677877.257.0288877.224.5677Online Claim
MetLife800.854.6011800.854.6011800.854.6011Online Claim
National General/Tower Group800.468.3466800.468.3466800.468.3466Online Claim
Nationwide877.669.6877877.669.6877866.854.4140Online Claim
NLC 800.962.0800800.962.0800800.962.0800Online Claim
Philadelphia 800.765.9749800.765.9749800.765.9749Online Claim
Pilgrim844.346.1225844.346.1226844.346.1225Online Claim
Plymouth Rock844.346.1225844.346.1226844.346.1225Online Claim
Progressive 800.776.4737800.776.4737800.776.2778Online Claim
Providence Mutual 877.763.1800877.763.1800877.763.1800Online Claim
Quincy Mutual800.490.0047866.423.7197800.490.0047Online Claim
Safeco800.332.3226800.862.6777877.762.3101Online Claim
Selective 866.455.9969800.638.8961866.455.9969Online Claim
Sentry 800.473.6879800.473.6879800.473.6879n/a
State Auto877.722.5246888.504.4527877.722.5246Online Claim
Stillwater800.220.1351800.220.1351800.220.1351n/a
Travelers Commercial800.238.6225800.238.6225800.238.6225Online Claim
Travelers Personal 800.252.4633800.972.3541800.252.4633Online Claim
USLI888.523.5545n/an/aOnline Claim
Utica First 800.456.4556n/an/an/a
Utica National 800.216.1420800.216.1420800.216.1420Online Claim