Our wonderful customers are the reason we’re in business.
Here are some of the great things they’ve said about us. We’ll do everything we can to make sure you’re a satisfied customer, too!
We are absolutely thrilled with the service we’ve received from Dave and his team at Ion Insurance. It was a difficult winter and our home suffered significant ice and water damage. When I contacted Dave he provided the kind of service that I thought had long since disappeared in business. He immediately put us in touch with the insurer and a qualified contractor to help solve the immediate issues. He personally stayed on top of the claim, even coming to the house the very next day to ensure that things were going smoothly. When we learned that the damage was greater than we originally thought, he guided us in the right direction, introduced others who could help us. The people he introduced us too were top-notch as well. Dave worked with us to make sure we understood the policy and the claims process. He genuinely cared that that we received all the benefits we were entitled to. And, to top it all off, our account manager (Jennifer) helped us save over $500 when we moved our policies to Ion Insurance. The switch was painless and seamless, too. To me, Dave and his team stand for old fashioned value and service in the tradition of a business that takes good care of its friends and neighbors. We’d recommend Dave and his team without reservation. — Doug B.
I wanted to say thank you again for your patience and for taking the time to answer all of my questions regarding my mom’s liability claim. As you know, the “total loss” of her car is an extreme hardship for her and this has been a very stressful time for us all. Your knowledge and professional guidance really helped take some of the stress out of the situation. When you don’t understand the process, it can be very overwhelming and I’m extremely grateful that you were willing to talk through our options so that we could make the best decision. Ultimately your offer to speak with the adjuster handling mom’s claim on her behalf made a significant difference in the overall settlement of her case.
Thank you again for all that you did to help. Your efforts are greatly appreciated and I will certainly spread the word along to anyone I know who might be in need of insurance.
Best regards. — Kathy B.
I’ve appreciated the customer service you’ve provided over the last couple of years. You’re way ahead of the people who serviced my policies in affiliation with a large national organization – which was supposed to be so ‘great.’ — Rick H.
You have been tremendously helpful and friendly during this process and that was a factor in my decision. Jamie is a very close friend of mine who I trust implicitly and he has convinced me that Ion Insurance is the proper place for me to conduct my company’s insurance business. I look forward to finalizing our business relationship. — Edward G.
About a little over a year ago I switched my P&C coverage to you and your organization. I had not had my coverage reviewed in 10 years and although I thought I might be overpaying it turned out I wasn’t properly covered. We increased coverage in a variety of areas to properly protect my business and home. You recommended Chubb for my homeowners. You explained it was more expensive but they were the best at claim time. After this winter we had ceiling damage, water damage, floor damage and roof damage. Chubb covered it all. Our claims analyst was responsive and fair In everything. She explained what they would cover and if not why not. The process took longer than I would have liked because we had to bring in a third party for the roof but the result was great. The claims analyst was extremely fair and professional. I sincerely appreciate your advice and recommendations. — Gene F.
Best of luck with your new relationship! I have represented Castle Bank – Naugatuck Savings – Ion Bank in commercial loan transactions for the last 15 years, and can state with certainty that you have hooked up with a class organization headed by some excellent individuals. — Dennis L.